Posts Tagged ‘crowdsourcing’
By John Joyce on October 13, 2010 - Comments 0
Small business owners have an opportunity to take advantage of several great technologies to broaden their local reach and position themselves as the big fish in their respective small pond. I’m going to assume that most local businesses are listed with the three major search engines (Google, Bing, Yahoo) but, if not, refer to this white paper for instructions. Each of these platforms has local search embedded, to some extent, so you want to be able to take advantage of this free marketing platform.
I just read an article this morning about a local bakery, Sugar Coated Bakery, that has managed to thrive in this difficult economy even with the rising cost of ingredients like flour and sugar. They have a Facebook page but no Twitter account listed on their site and I immediately thought of a product I read about last year, Baker Tweet, which enables you to scroll through your list of baked goods and Tweet when a new batch comes out of the oven. Also, Advanced Twitter Search allows you to identify people based on their location, follow them and, hopefully, they’ll follow you back.
Give people the opportunity to friend, follow or like you in any way they choose and then make sure you keep the conversation going.
I’ve written about Foursquare before and it has defined the location-based marketing space by proving the value of building a participatory community as opposed to the more conversational platforms like Facebook. This is a solution where you can reward your best customers and build an army of evangelists simply by letting them take part in your success.
This is one of the best ways to build loyalty and generate repeat business from your most loyal customers.
3) Location-Based Advertising
If you’re having trouble building a following within social media platforms, help may soon arrive in the form of location-based advertising from Twitter. Wouldn’t it be great if you could reach your core demographic within 20 miles of your business with a very focused value proposition? Foursquare has stumbled in their efforts to deliver location-based advertising options but maybe it’s a sign that their platform is best suited for DIY campaigns only. Google just announced that Marissa Mayer has been promoted from VP of Search and User Experience to a new role focused on location-based services.
Three big players all vying for your advertising dollars. Let’s hope at least one of them comes up with a solution that delivers.
By John Joyce on April 6, 2010 - Comments 0
Now that you’ve disseminated your message across the entire universe, how are you going to interact with customers who are looking for guidance but are spread across so many different platforms? Enter web-based community support tools.
As you can see from the graphic above, there are several options available and one that I see more an more often (since they’re now supported in Facebook and Google) is Get Satisfaction. They allow you to interact with customers regardless of which community portal they’re using and are easily extended throughout your Web presence via simple widgets and open APIs. A Get Satisfaction community invites customers/visitors to participate in the conversation and provides a platform for conversation anywhere in the online experience.
Getting your message to the masses is only half the battle when it comes to building your online marketing ecosystem. You also have to consider which operational enhancements are required to automate the management of your online presence. Proactively engaging prospects and customers allows for diffusing negativity and garnering valuable feedback and insight as you interact with your customers on an ongoing basis.
The greatest marketing challenge facing small business owners today is simple. Lack of time. But, if you can create a community in front of your support solution that lets customers and prospects get answers from each other first, (often with faster response times than through traditional ticketing solutions) you have created a virtual support department. You can publish, archive and search every exchange, so there’s never a need to answer the same question twice.
So, the main thing to remember is that online marketing is no longer a unidirectional process – it has evolved into a collaboration of community where instant feedback and conversation can mean the difference between success and missed opportunity.
By John Joyce on March 23, 2010 - Comments 1
If the first two requirements of effective blogging are 1) an enticing headline and 2) valuable content, then #3 would be choosing a topic that is so hot that your readers are going to share it with the masses on sites like Digg and Reddit. These types of crowdsourced buzz platforms allow the collective community to drive awareness and create buzz around user submitted news and blog posts. As you have more than likely already learned, the more posts you write, the better you’ll be able to understand what type of headlines and content are catching people’s attention and you’ll begin to discover your “voice”. Promoting your blog to these platforms is a bit different from the basic SEO strategy implemented within your site, so I’ll review some of the specifics to help you develop your own “external buzz strategy”. (Since Digg is currently the most popular platform, I’ll use that as my point of reference when citing examples and tactics)
Once a post makes it to one of these sites, you can notify your network to start fanning the flames by voting and forwarding the link. Of course, as is true with many of these “exposure platforms”, there is etiquette that must be followed in the course of presenting content to the masses.
Here are a few tips:
- Don’t submit your own content to Digg. If possible, ask friends to submit for you.
- If your friends are going to submit your content, make sure they also submit additional content from other sources at the same time.
- As mentioned in the beginning of this post, write a compelling headline and description.
- Be active in the Digg community by voting, developing your profile and inviting friends.
This might sound like a lot of work but getting “Dugg on Digg” can drive substantial traffic to your site. Actively participate in the community and you should be justly rewarded.