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Windows 7 + Outlook 2007 + Google Sync = Not So Much

By John Joyce on March 14, 2010 - Comments 0

Microsoft and Google fighting is hurting the customer

Hey, what’s a raining Sunday morning without a little REGEDIT action, huh? I don’t know who’s ultimately at fault here, so I’m giving both Microsoft and Google red cards for childish behavior and losing sight of the needs of their customers. Luckily, I have a customer generated fix.

This is a quick tech support bulletin for small business owners who, like me, purchased a Droid because they use a wide array of Google services like “sync” and figured going with a Google-based mobile device was a no-brainer. As soon as I upgraded to Windows 7, I was greeted by “Could not connect to Microsoft Outlook: error -2147467259″ and the Microsoft “Help Center” link was dead.

So, I went to the Google forum and was able to find the following solution: (not specifically for Windows 7)

1. Close Outlook.
2. Click on the windows button (extreme left bottom corner of the taskbar).
3. Click on ‘Run’.
4. In the ‘Open’ box, type ‘regedit’ (without the quotes).
5. Click on the ‘OK’ button.
6. In the ‘Registry Editor’ window, click on the ‘+’ sign next to ‘HKEY_CLASSES_ROOT’.
7. Search for the ‘TypeLib’ entry under ‘HKEY_CLASSES_ROOT’ registry key.
Note: Keep pressing the ‘T’ key on your keyboard until you find out the entry ‘TypeLib’.
8. Expand (Click on the ‘+’ sign) the ‘TypeLib’ entry.
9. Under ‘TypeLib’ search for the entry ‘{00062FFF-0000-0000-C000-000000000046}’ and expand it by clicking on the ‘+’ sign.
10. You should find an entry with the number ’9.3′.
11. Right click on the entry ’9.3′ and choose ‘Rename’.
12. Rename the entry from ‘9.3’ to “DoNotUseThis9.3″.
Note: If you do not find the ‘TypeLib’ entry in step #9 above, do not rename any other entry.
13. Close ‘Registry Editor’ window.
14. Open Outlook and check if you are still getting the same error message.

I can’t offer any guarantees but it worked for me. Good Luck!

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